Recent Fire Damage Posts

How To Prevent and Prepare for Home Fires

2/27/2020 (Permalink)

Photoelectric smoke detector There should be at least one smoke detector on every floor of your house

You never want to think about the possibility of a home fire. Yet fires affect plenty of properties each year. By following proper fire preparation and prevention techniques, you can reduce the chances of a blaze destroying your Elburn, IL, house.

Fire Prevention Tips

1. Cook Safely
The kitchen is a common location for home fires. You should stay in the room while cooking so any blazes can be put out right away. Keep any pets or small children away from ovens and stoves, as well.

2. Keep Fire-Starters Away From Kids
Talk to your children about fire safety and the dangers of lighters and matches. Put those items on high shelves where kids can't reach them.

3. Check Your Wiring
Electrical wires are everywhere nowadays. Unfortunately, they are also common sources of fire. Avoid putting too many cords into one outlet. You should also replace or fix frayed cords immediately.

Fire Preparation Tips

1. Make an Escape Plan
Everyone in your family should know two ways out of each room in the house. You should also set up an outdoor meeting place where your loved ones can gather in the event of a fire. You can then practice your escape plan every six months.

2. Use Smoke Alarms
There should be at least one smoke detector on every floor of your house. Smoke alarms should also be placed outside each bedroom or sleeping area. Be sure to test the detectors regularly and to change the batteries at least once per year.

3. Store Important Contact Information
Keep emergency contact numbers near your phone so anyone in the home will have quick access to them during a fire. You may also want to keep in your cell phone or wallet the contact information for your local fire restoration company.
Homes fires can be devastating. Thankfully, there are simple fire preparation and prevention strategies you can follow to protect your house.

Home Heating Safety Tips

1/28/2020 (Permalink)

fire place The heat and beauty of a fireplace can be dangerous if not used correctly.

Winter is in full swing and temperatures are freezing in the tri-city area of St. Charles, Geneva, and Batavia, but home heater usage is rising –and so are the incidents of house fires! National studies and our professional fire damage restoration experience have shown that heating units are the number one cause of house fires during the winter months. Of course, there is no ideal time for a house fire, but in the holiday season, it seems especially bitter.

They say an ounce of prevention is worth a pound of cure, and we at St. Charles SERVPRO couldn’t agree more. Enjoy a safe holiday season in the warmth of your home with these home heating fire safety tips.

Check The Unit

Always check your space heater, fireplace, or another heating device to make sure it is clean and in good working order. Heating units that have been in storage, or not used can accumulate a thick layer of lint and dust that can block ventilation, potentially causing the unit to overheat and ignite. Older units can also have worn or frayed wiring.

Poorly maintained fireplaces and chimneys are also to blame for many household fires. Broken chimney flues, layers of soot, and flying embers are all causes of fire damage in St.Charles homes. Have a professional clean and inspect your fireplace and keep a fire extinguisher nearby.

The “3-Foot” Rule

Keep a 3-foot area around your home heating unit entirely clear. This true for flammable items such as furniture as well as for passers-by. Designate the 3-foot area as “walk-free” all the way around to avoid knocking over the unit or tripping over cords.

Watch Children

The 3-foot Rule should also be a kid-free zone. Do not allow children to sit or play near the heating unit. Also, never leave children unattended while the heating unit is in use.

Check Your Smoke Alarm

Test your smoke alarm at least once a month by pressing the test button and be sure to place them in areas where you use the heating unit. The National Fire Protection Agency (NFPA) also recommends that you replace smoke alarms every 10 years.

Turn It Off Before Heading To Bed

Although it is tempting to keep household heaters, furnaces, and fireplaces on during the balmy nights, it’s safer to turn them off. The potential for fire damage and the risk of fatalities rises significantly with unattended heating sources.

The joys of chilly nights and family gatherings at home can suddenly be cut short by a house fire. Whether it originates from a heater or another household source, we make your fire damaged home merry and bright again. We are on call 24 hours a day, 7 days a week ready to begin the smoke, water, and fire damage restoration in St. Charles and surrounding neighborhoods.

Explore our blog for more tips on how to keep your home smoke, water, mold, and fire damage-free. For additional information about our home and commercial fire damage restoration services, click on the fire damage tab on the menu above or call us at (630) 377-7062.

Candle Alternatives for a Safer Holiday Season

11/27/2019 (Permalink)

reed diffuser Use an alternative to candles during the holidays to prevent house fires

Whether hosting a large family gathering or snuggling under blankets sipping hot cocoa, lighting a candle is a sure way to get into the holiday spirit. While the ambient light and familiar scents candles emit make them a popular festive decoration, nothing is sure to dampen everyone’s mood faster than a fire in your home in St. Charles, IL. To avoid having to relocate during the holidays while a fire damage cleanup company restores your house, consider trying these three candle alternatives.

1. Essential Oil Diffuser

You won’t need to go without your favorite festive scent when you use an essential oil diffuser. There are around 100 different types of essential oils, including staple scents such as cinnamon, peppermint, nutmeg, evergreen, and vanilla. You can easily find diffusers to match your other decorations. There are even some that look just like a candle.

2. Battery-Powered Candles

If you’re really attached to the classic look of a candle, opt for flameless, battery-powered candle alternatives that come in countless sizes and designs. Some types are made from scented wax with a flickering light, so your guests will hardly tell the difference. Since you don’t need to worry about a flame, you can use these lights anywhere you like including on the Christmas tree, on top of the fireplace, or as a decorative centerpiece.

3. Simmer Pot

Use an electric simmer pot, crockpot, or a saucepan on the stove to fill your home with a variety of holiday smells. Simply fill the pot with water and ingredients of your choice. Popular options include apples, vanilla, cinnamon sticks, nutmeg, and cloves. While you won’t need to worry about candle fire, make sure to stay close by the pot and keep all flammable objects a good distance away.
There’s no need to light a candle to enjoy this holiday season. Ditch the matches altogether and keep your home fire-free with these great candle alternatives.

3 Alternatives to Burning Candles

10/9/2019 (Permalink)

A candle warmer Candle warmers are excellent for putting your remaining scented candles to good use

Three Example of Candle Alternatives

A candle fire can get out of hand quickly. In fact, according to the National Fire Protection Association, there are an average of 23 home candle fires every single day. If you have experienced this unfortunate event, you should consider a fire damage assessment in St. Charles,IL. You should also consider candle alternatives. Here are three examples to get that warm, glowing candle effect without the risks.

1. Flameless Candles

A flame-free candle is a great alternative to the traditional candle in that it has the same look and feel but without the fire. These candles are electronic and often require batteries. They are great as decorative elements. Some are scented and can even flicker just like an actual candle.

2. Candle Warmers

Candle warmers are excellent for putting your remaining scented candles to good use. If you do not want to throw out your existing candles, a candle warmer will allow you to place one of your candles on a warming plate. This option warms the wax and generates that great smell put off by scented candles, but the wick is never even lit with these safe candle alternatives.

3. Oil Diffusers

If you are willing to pursue a completely different path, you could look into an oil diffuser, which is becoming more and more popular. Oil diffusers mix natural oils and water and create a vapor that is released. This approach is non-toxic, healthy, and you can mix and match scents to get different aromas. Because the oils are concentrated, they tend to last for quite a while.

There are several candle alternatives listed here, all of which can greatly reduce or even totally eliminate your risk of fire damage. Each has benefits depending on your love of candles, as well as your desire to either stick as closely as possible to traditional candles or to try something new. Have fun experimenting and find what’s right for you.

4 Important Items To Replace After a Fire

7/18/2019 (Permalink)

Replace your personal products after a fire

Four Items that Require Replacement After a Fire

Fire can ruin most of the contents of a home in a matter of minutes. Items that are not exposed to direct flame or high heat may benefit from content cleaning and restoration. Throw away any burnt or charred items that have significant fire damage. Documenting damage, listing losses and providing proof of purchase, ownership or condition may facilitate the insurance claim filing process. Here are four items that require replacement after exposure to heat, flames, soot and smoke.

Charred Materials

When fire causes blackens any material, chemical changes take place that can cause contamination. It is possible to remove soot and smoke residue from materials indirectly exposed to a fire, but burnt and charred building materials and contents should be disposed of during cleanup.


Fire causes chemical changes to occur that can destabilize food in bags or containers without airtight seals. Rather than risking exposure to contaminants or food poisoning, you should replace damaged food stores. Canned food that was not exposed to flames or high temperatures may be salvageable. Remove labeling, clean the can and create a new label with the contents and expiration date.

Personal Products

Body, face and hair products should be free of contaminants found in burning materials and smoke. Heat also reduces the effectiveness of topical formulas.


The temperature ranges on over-the-counter and prescription medications are among the most important factors when determining which items you should throw away or keep and try to use. It’s almost always a good idea to get new, sealed medication that is guaranteed to be effective.
Even if there is no visible charring on an item, a rapid escalation in temperature can alter most chemical compounds. If you are not sure whether to throw items away, check the labeling. Rather than running the risk of re-contamination, rely on IICRC-certified fire damage restoration experts in Batavia,IL.

Smoke, but No Fire- You Could Still Be Covered by Insurance

6/25/2019 (Permalink)

A large wildfire can spread smoke for miles and cause soot damage to nearby structures.

Smoke, But No Fire

There are plenty of instances in which you could experience smoke damage without having had a fire occur on your property in St. Charles, IL. If you have fire insurance, this may still be included in your coverage. What are some real-world scenarios where you could see this happen?


Depending on where your property sits, wildfires could be a recurring issue, especially during the summer fire season. A large wildfire can spread smoke for miles and cause soot damage to nearby structures. You may need to consider cleaning the soot out more than once throughout the season, so it does not build up or sit, causing more destruction. There are a handful of ways you can help reduce your building's exposure to wildfire smoke:

  • air filters
  • room air cleaners
  • humidifiers
  • tightly sealed windows and doors

Trouble With the Neighbors

Most people wish the best for their neighbors, but sometimes the worst happens. If you happen to be located nearby when a fire strikes, your commercial property may also be effected- smoke damage is likely. If you are close enough, you may also experience damage from fire suppression materials like water, foam and pressurized hoses. You could attempt to coordinate with your neighbors and use the same fire remediation service after calling your insurance.

Kitchen Mishaps

Not everyone can be a chef, no matter how hard you try. Another common occurrence of smoke damage, especially in the kitchen, is from small kitchen fires or burnt food. While one individual incident may not cause a lot of visible smoke, over time and with accumulating occurrences, soot can build up enough to require a more thorough smoke cleaning.

Even if you've managed to escape having any fires, you may still experience the damaging effects from they cause. However, if you are protected from fire in your insurance policy, smoke damage can easily be taken care of. It's a good idea to give your insurance company a call to clarify, if you are unsure.

How to Prevent Lint Fires by Cleaning Your Dryer

5/21/2019 (Permalink)

Clean the lint screen to prevent a lint fire in your Geneva, IL home

How to Prevent Lint Fires by Cleaning Your Dryer

It is likely that you have a washing machine and dryer in your Geneva,IL  home. You may not think much about cleaning the lint from your dryer, but failing to do so can result in a lint fire that could cause severe damage to your house and the items in it. To minimize the risk of this happening, be sure to do the following regularly.

1. Clean the Lint Screen

Removing lint from the screen is the most obvious, and the most simple, step in keeping your dryer clean and preventing a lint fire. You should wipe the screen off with your hand or a brush before and after every use. On some occasions, you may need to use soap and water to remove stubborn lint that has built up over time.

2. Clean the Vents and Exhaust Hose

While this step may be less convenient, it is important to clean the vents and exhaust hose of your dryer at least twice a year to reduce the chances of a dryer fire. Be sure to unplug your dryer before you begin any deep cleaning. A cleaning rod can help you remove hard to reach lint.

3. Clean the Interior

Keeping the interior of the dryer clean is important as well. You will need to remove the panel in the back of the appliance to access any lint that has gotten trapped inside. Wipe down and vacuum each area before replacing the panel.

4. Hire a Professional

The best way to ensure your machine is properly cleaned and maintained is to hire a professional service. They will be able to do the job thoroughly to help prevent a lint fire.

While performing routine maintenance on your unit will make a fire less likely, not all accidents can be prevented. If a fire does occur, a fire restoration service can help remove fire damage, repair your home and salvage damaged belongings to help return your home to pre-fire conditions.

St. Charles Home Care: The Professional Smoke Cleaning Difference

4/29/2019 (Permalink)

Fire aftermath.

House fires, even small ones, can leave behind a tremendous amount of damage. Flames scorch and heat can warp, but did you know that smoke is also destructive? Greasy residue and ashes corrode your home and personal belongings, while the penetrating odor of smoke reminds you of the shocking event of the fire ravaging your home. Clearing smoke damage is also important for your health. Smoke is a pollutant known to irritate airways and eyes and can cause other adverse health effects.

You may have heard that opening windows to let in fresh air, wiping down hard surfaces with household cleaners, and the passing of time will allow the smoke odor to disappear. Unfortunately, many times, that is not the case. The reasons that DIY methods may not be enough to clean out the smoke scent is that, at a molecular level, smoke particles embed deep into fabrics and crevices. The sticky grease and soot mixture that smoke leaves behind is also a formidable foe.

Smoke damage can also reach farther than you initially realize. While fire damage to you home may be contained to a small area, smoke can flow throughout your entire home. Doors and vents allow the powerful scent of smoke to penetrate into paint, drapes, and carpeting. And when smoke flows into an area of the home with poor airflow, the burned scent can become concentrated and overwhelming.

For stubborn smoke damage jobs like these, your best bet is to call a professional smoke cleaning service. While there are many St Charles fire restoration companies to choose from, only a select few carry the trusted IICRC-approval. Home restoration businesses that have The Institute for Inspection, Cleaning and Restoration Certification follow a higher standard of service.

Training is extensive, cleaning methods are time-tested, and integrity in service is unmatched. If you want extra assurance that smoke damage restoration will be completed by the best, St. Charles SERVPRO technicians go through additional training and certification –surpassing the IICRC standards.

You may think that top professional smoke cleaning services are costly, but consider this:

  • Smoke and fire continue to be destructive until it is cleaned and repaired. The sooner you call the professional, the less damage you will incur
  • Generally speaking, restoring an item is less expensive than replacing it. Trained technicians, like those from SERVPRO of St. Charles / Geneva / Batavia, can help you decide which items can be salvaged and which need to be replaced.
  • Smoke cleaning services may be covered under your homeowners or renters insurance –which could mean little to no cost to you. SERVPRO offers customers a free insurance claims service in which they help you to file your claim. This saves you time and worry!

Professional smoke cleaning may seem unnecessary, that is, until your home has been overtaken by it. Smoke odor is much more than a nuisance. It’s harmful to health, home, and emotional well-being. If you are in need of fire and smoke damage restoration, call SERVPRO of St. Charles / Geneva / Batavia today for a free inspection.

Watch Out for the Top 3 Leading Causes of a Home Fire

2/4/2019 (Permalink)

A fire place is an example of a possible source of a heating fire

Watch Out for the Top 3 Leading Causes of a Home Fire

For most people, their house is much more than just a building that they live in; it is a home where they make precious memories and feel the most secure. Going through a home fire that damages your home and destroys sentimental belongings can be extremely devastating. Although a fire restoration company can help reconstruct your home in St. Charles, IL, and deal with the fire cleaning, you will likely still experience some loss. It is important to be educated on how house fires often happen so you can prevent this terrible situation from every happening to you. Here are the top three leading causes to watch out for.

1. Cooking Equipment

Between oil spill, electrical appliances, open flames, and extremely hot temperatures, your kitchen is just a fire waiting to happen if you’re not careful. Keep your family and your home safe by making sure you keep the following tips in mind:

  • Never leave cooking food unattended
  • Keep flammable objects off your stovetop
  • Check the wires on your appliances
  • Keep oil splatter to a minimum
  • Keep a metal lid or pan close by when frying

2. Smoking Indoors

While many people choose to smoke outdoors to keep smells and lingering smoke out of their homes, preventing a home fire is another good reason to add to the list. In fact, smoking in bedrooms is the top cause of house fire fatalities. Leftover cigarette butts and embers that accidentally fall onto the ground or furniture can quickly catch flame.

3. Heating

Portable space heaters, furnaces, boilers, and fire places are all examples of possible sources of a heating fire. Make sure to keep up on maintenance tasks for all of these types of equipment, and always keep flammable objects at a safe distance away.

Fortunately, there are many steps and precautions you can take to prevent a home fire. Start by focusing on these three top fire causes to help keep your family and home safe all year long!

Steps To Take After a Fire

12/19/2018 (Permalink)

Fire damage in Geneva,IL

Are you Prepared?

It's hard to imagine a fire happening to you, but what if your home does catch fire? Are you prepared? Do you know what to do? When you're in the midst of the crisis, it can be hard to decide which steps should be completed first. However, as you work with fire restoration professionals, you'll be able to get your life back on track.

1. Contact Your Insurance Agent

As soon as possible, call your insurance agent. Before the smoke from the fire clears, you'll get phone calls from contractors and other professionals with services to help you. Before you sign any paperwork, however, you'll want to know exactly what your fire insurance policy is going to cover.

2. Contact a Fire and Smoke Restoration Company

The clean up that happens right after the fire can have long-term effects on the rest of the restoration process. Your insurance company may recommend specific fire restoration professionals in Geneva,IL. These experts have dealt with many fires and have the specialized training, equipment, and cleaners to protect your home.

3. Categorize Your Belongings

In addition to separating those items that have been damaged from those that are still in good condition, you'll want to take an inventory of your losses. Separating your items into groups makes this process easier. Ask your insurance company about the information they need.

4. Arrange a Place to Stay Throughout the Reconstruction Process

After the fire and smoke cleaning professionals have had a chance to inspect your property, they can give you an estimate of how long the clean up and restoration process will take. At this point, make plans to stay at a Geneva,IL, hotel or with family and friends who are willing to host you. In some cases, fire insurance policies will pay for food, clothing, and shelter.

Before you need to worry about fire restoration services, take steps to prevent fires. Make sure you have adequate insurance policies in place. Plan ahead to avoid trouble in the future.

How Many Fire Alarms Do You Need?

10/23/2018 (Permalink)

A fire alarm can alert you to the presence of a fire in your Batavia,IL home

A fire alarm can save lives in the event of a house fire. You will likely need more than one smoke alarm to protect your family from harm. These three considerations will help you determine the number of alarms to install in your home in Batavia,IL.

1. How Many Bedrooms Does Your Home Have?

The National Fire Protection Association recommends installing a smoke alarm in every bedroom of a home. Fires can pose a major threat when your family is sleeping. These alarms can ensure that every family member awakens in the event of a fire.

2. How Many Sleeping Areas Are in Your Home?

Advance warning can save lives. Installing more fire alarms outside of sleeping areas increases the chances that you will wake up or be apprised of the presence of fire and do so with enough to time to consider the best evacuation options. Be sure to develop a fire safety plan with primary and secondary escape routes from every room.

3. How Many Levels Does Your Home Have?

Every story of a home needs a fire alarm, including the basement. A two story home with a basement and three bedrooms will need at least five alarms. Make sure to replace the batteries in each alarm at least once a year and replace the alarms every eight to 10 years.

A fire alarm can alert occupants to the presence of a fire and enable them to attempt suppression, evacuate, or seal in. If a fire is raging by the time you discover it, either evacuate or seal into a room with a window and a phone. Close the door and cover cracks and air vents with duct tape or towel. Call firefighters and provide your exact location. If your home sustains fire damage or smoke damage, contact a residential mitigation and restoration company in Batavia,IL.

First Aid Tips for Minor Burns

8/20/2018 (Permalink)

Serious injury on the job could require urgency in care

If you or your employee has suffered a minor burn after fire damage at your St. Charles, IL, business, you will want to follow some basic first aid steps to ensure that the burn is well taken care of and the victim’s safety is being considered. There are five steps that should alleviate pain and suffering associated with minor burns while keeping the skin as healthy as possible.

1. Remove Jewelry

Tight-fitting items such as rings and watches need to be carefully taken off of the victim so they do not get stuck if the burn swells up. Objects worn around areas such as necks are especially important to remove.

2. Cool Burned Skin

This is a crucial burn first aid tip. Run the burned skin under cool water, making sure that the temperature is not too cold. You can also use a wet compress. Once the pain settles, cease cooling efforts.

3. Apply Aloe Vera

Aloe vera or similar moisturizers can provide burn relief as well as keep the area from getting dry. If a broken blister is found during this process, clean it and apply antibiotic.

4. Loosely Bandage

Make sure to use gauze that is sterile. Bandaging will keep the burn dry and protected.

5. Take Pain Medicine

It can be easy to forget to take care of personal comfort after fire damage, but if a burn victim is still in pain after applying cold water, aloe vera or a bandage, it is really a good idea to look for a pain reliever to alleviate his or her suffering. Over-the-counter medicines such as ibuprofen or aspirin should help.

Know When to Get Help

Burns that seem more serious or that are causing the victim an alarming amount of complications should be checked out by a medical professional. Most property destruction can be corrected by a fire damage restoration company in St. Charles, IL, but a human’s needs are a little more complicated. If something seems urgent with the burn, trust your instincts and seek help.

For more on St. Charles click here

Tips for Removing Cigarette Smoke Odor From Your Home

7/28/2018 (Permalink)

Cigarette smoke stains and odor in St. Charles home

As a new homeowner in St. Charles, IL, there may be a few things about your new house that you want to upgrade. Some people start thinking about remodeling and renovation. However, if your home smells of cigarettes, your first priority will likely be home deodorization. Working with a smoke and odor removal company can help you have a fresher smelling space. You can also keep these tips in mind as you go through this vigorous cleaning process.

• Wash Fabrics: Any curtains, rugs and carpets left behind need to be thoroughly washed. Fabrics can soak up particles from cigarette smoke. These particles make the odor linger longer. The type of fabric will dictate whether you use a dry-clean or wet method.

• Store Content: Once your belongings have been cleaned, you need to make sure they remain odor free. Putting your clothing, furniture, curtains and other cleaned items into a storage unit can help you ensure they do not get smelly again.

• Clean Walls: Even the walls and ceiling in your new home need to be properly cleaned for a thorough home deodorization. If these surfaces are left untreated, you may notice that the aroma still permeates your house. The professional cleaning crew will likely use a special solvent and equipment to clean the permanent fixtures in your house.

• Incorporate Filters: Commercial-grade air filters can help remove odor particles from your space. While air filtration may not remove the odor on its own, it is an important part of the overall cleaning process.

• Use Machines: Another machine commonly used to help remove cigarette smoke odor is an ozone machine. This device emits ozone molecules that act similarly to the smoke molecules. The new particles attach themselves to the surfaces in your home to start the deodorization process.

Home deodorization may not happen overnight. Sometimes it takes trial and error to fully remove bad smells from your house. Cleaning every surface and item in the building helps make sure you completely remove the foul aroma.

For more on St. Charles click here

4 Dos and Don'ts of Putting Out a Grease Fire

5/8/2018 (Permalink)

Grease Fire

Cooking a tasty meal in your St. Charles, IL, home can be an enjoyable way for you to express your creativity. However, stovetop cooking can present some dangers, especially when you use frying oils. If a grease fire should break out, knowing how to react and what to avoid can prevent the blaze from spreading and allow you to extinguish it quickly.

1. Do Not Move the Pan or Pot

If a pot or pan should catch fire, avoid trying to grab the handle or moving the container off the fire, even with a potholder. The movement might cause the burning oil to splash and spread the blaze. Turn off the burner instead and step away from the stove until the danger has passed.

2. Do Cover the Fire

If the fire is small, cautiously cover it with a metal lid. This should snuff the grease fire by leeching the oxygen from it. Avoid removing the cover until the pot or pan cools. If your appliance, walls or ceiling have sustained damage, call in a fire cleanup and restoration company to inspect the area and advise you about repairs.

3. Do Not Use Water on the Fire

While your first instinct may be to throw water on a stovetop fire, doing so can spread it quickly and increase the risk of burns from splashing. If the fire is contained within the pan, you can put it out with baking soda or a small kitchen fire extinguisher.

4. Do Call 911 Right Away

If you cannot stop the fire from spreading, evacuate your home immediately and call 911 from a secure location once everyone exits. Trying to contain a spreading fire on your own is highly dangerous and may result in serious injury.

Your St. Charles, IL, home’s kitchen can be a source of culinary joy and adventure. However, it also comes with potential risks, such as the outbreak of a grease fire, but knowing how to react can prevent a larger blaze and allow you to contain it safely.

For more on St. Charles click here.

How To Recover After A House Fire

5/4/2018 (Permalink)

St. Charles Home Health: How to Recover after a House Fire

A house fire is one of the greatest fears for every homeowner and parent. To protect your family and your home from a fire, smoke detectors must be properly installed and tested monthly, fire extinguishers need to be placed in strategically throughout the home, and your evacuation drills need to be practiced regularly. These safety precautions can help to prevent house fires, minimize fire damage, and protect your family. ] However, if your home is damaged by fire, smoke, and water damage, SERVPRO of St. Charles/Geneva/Batavia can help you recover quickly.

After a fire, once you and your family is safe, the first step is to call your insurance company. The sooner you make contact and start the claims process, the quicker you and your family can resume your lives. Most insurance companies have a 24-hour emergency claims numbers; however, if you are unable to reach a live agent, leave a clear message explaining the damage, and provide a phone number where you can be reached. SERVPRO of St. Charles/Geneva/Batavia can work with you to file a claim allowing the recovery and restoration process to begin immediately.

Once the fire department has deemed your home is safe to enter, proceed with due caution and wear proper protective clothing and footwear. In your initial walk through, take photos and videos of the damage. If you have an inventory of items in your home, you can begin the process of checking off items that have been affected by fire or smoke damage. Meticulously cataloging each damaged item helps hasten the insurance claims process allowing you and your family to get your life back to business as usual. The SERVPRO of St. Charles/Geneva/Batavia team is highly trained to assess the damage to the contents of your home, and its structure, and can assist you throughout the inventory process.  We can quickly determine if items are a total loss, or whether they can be restored to pre-fire condition. Even items that may seem hopelessly lost to the devastating effects of the fire damage may be recovered and restored by a professional fire restoration team. 

The final steps are cleaning and rebuilding, and yes, SERVPRO of St. Charles/Geneva/Batavia is here to help with you throughout these steps as well. Cleaning up after a fire can be daunting, and even dangerous. Weakened structure, standing water, charred household items, damaged electrical appliances, and soot-covered keepsakes make it difficult to know where to begin. And, don’t discount the emotional side effects that a fire in your home will have on you, and your family. Allow your locally owned SERVPRO of St. Charles/Geneva/Batavia to assist you throughout the clean-up and rebuilding process, and you focus on attending to you and your family’s immediate needs and healing.

Seeking support throughout the fire recovery process is important too. Reaching out to friends, extended family, your worship community, and professional counseling are essential to the house fire recovery process. In fact, while fire damage restoration can take a few weeks to a few months with SERVPRO of St. Charles/Geneva/Batavia, the emotional recovery may take several more months. This is particularly true for the children in the household; be sure to consult a grief counselor if your children begin to show signs of fear and anxiety.

In the days and weeks after a house fire it may seem life may never return to normal. However, it most certainly can and your local SERVPRO of St. Charles/Geneva/Batavia is here to help you every step of the way.

For more information, please visit us at

St. Charles Fire Services

5/1/2018 (Permalink)

Home fire in Geneva, IL

St. Charles Fire Damage Services for Your Home

While we hope you will never need our services, please know that SERVPRO of St. Charles, Geneva, and Batavia stands at the ready in the event of an emergency. We specialize in fire damage restoration. From the moment the smoke clears, our professional and efficient specialists work diligently to clean and restore your home. Providing fire damage service in St. Charles, Illinois as well as Geneva, Batavia and the surrounding areas - SERVPRO is a name you can trust.

Here is a brief list of the services we provide:

  1. Water Removal: After a fire, the damage to a property is not limited to just charred walls and furniture; the water damage is typically as extensive. Using a variety of methods, from water pumps to commercial fans to dehumidifiers, SERVPRO of St. Charles/Geneva/Batavia works to eliminate this excess water and moisture from your property, furniture, carpet, and other items. This helps to prevent the development of mold and mildew, as well as protects the integrity of the structure. This is why it is in your best interest to contact SERVPRO, your local experts in fire damage restoration and water damage restoration.
  2. Smoke Removal: Stains from the soot generated by the fire and the smell of smoke lingers in furniture, clothing, carpet, drapes, and drywall if the smoke damage is not professionally remediated. SERVPRO’s specialists can efficiently remove the aftermath of fire damage allowing you to return the normalcy of life as quickly as possible.
  3. Determine Salvageable Possessions:  When fire damage is extensive, it can seem as though all of your possessions, from couches to clothing to electronics must be thrown out.  That is a costly mistake that SERVPRO of St. Charles/Geneva/Batavia can help you avoid. Our fire damage salvaging experts can assist you item by item to determine whether a particular piece is salvageable or needs to be replaced.  With your approval, salvageable items are taken to our specialized facility where we begin the delicate process of restoring the items you desire.

Getting life back to normal quickly and efficiently by restoring and repairing your fire, water, and smoke damaged home is what the technicians at SERVPRO do best.  When you are looking for experts to assist with fire damage restoration and repair near Batavia, IL, make the right call to SERVPRO of St. Charles/Geneva/Batavia at (630) 377-7062. Don’t delay; we are available 24x7 for just such emergencies. The sooner we begin the process, the sooner you and your family will be enjoying your home once again.

If Your Building Catches Fire, Will You Be Prepared?

2/12/2018 (Permalink)

Whether you own a multi-million-dollar corporation that operates out of a large commercial building or run a small, family-owned business that works out of a one-room retail store, it is important that you have a fire contingency plan in place. Your emergency plan should be well thought out; otherwise, you risk disorganization, chaos, confusion and injury in the event of a real emergency. To minimize damages and increase emergency response time, your evacuation plan should include the following:

• Minimum requirements
• An evacuation route
• A safe zone
• Emergency contacts

Minimum Requirements

Your contingency plan should, at the very least, include an action plan that is specific to your industry and worksite. An insurance agency can help you assess your risks, and the local fire department or a Geneva, IL fire damage control team can help you draft a plan that addresses both those exposures and any obstacles posed by your building itself (e.g., layout, structural features, etc.).

Plan an Evacuation Route

Your evacuation plan should include a map of the best evacuation routes for each area of the building. In addition to showing occupants how to safely exit the building, your plan should also give clear directions to the nearest safety zone.

Establish a Safe Zone

Once all of your building’s occupants have made it out safely, they’ll need somewhere to go. Pick one location per emergency route where all occupants can gather. You will want to get a headcount and assess damages, which can be difficult to do if everyone is scattered across town.

Include Emergency Contacts

Your evacuation plan should include a list of emergency contacts, such as the local fire department, the Geneva, IL fire restoration team, local medical centers, a burn unit and an organization that deals in chemicals and hazardous waste.

Every business’s contingency plan is going to be different, but every business should have one. For more tips on what makes a strong evacuation plan, visit the United States Department of Labor. Visit for more information on commercial fire damage.

Restoring Your Home After a Fire

2/5/2018 (Permalink)

Having your home and belongings damaged by a fire can be devastating for everyone involved. However, by getting content cleaning and fire restoration services on the job right away and investing in a few things like dry-cleaning and content storage, you can help to bring your home back to its former glory. There are a few steps you should follow to get everything on track for recovery:

• Getting in touch with your insurance company
• Locating a reliable fire and smoke cleanup crew
• Finding a storage space for undamaged belongings

Contacting Insurance

After dealing with emergency services, your insurance company should be the first call you make. Your insurance professionals can help estimate how much your repairs will cost and direct you to fire cleaning professionals in St. Charles, IL who are covered by your homeowners insurance. This can help you get the financial support you need during the recovery process.

Choosing Your Crew

While your insurance company will likely suggest and endorse a number of cleanup crews, it’s ultimately up to you to decide who you want to trust with your home content cleaning. Do your research and find a company that has a reputation for getting the job done right and for following up on their results after you’re settled back into your home.

Finding Storage Solutions

During your cleanup process, crews are likely to use machines and chemicals that rid your home of smoke smells. It’s always a good idea to move undamaged belongings into a storage unit until your home is completely repaired to protect them from dust, debris, and even water from damaged roofing or pipes. Dry-cleaning may be appropriate for some minimally damaged belongings.

Between dry-cleaning, working with insurance agents and all of the other steps of content cleaning after a fire, the home recovery process can be a long one. However, it’s well worth it to feel safe and secure in your own home again.

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Steps Toward Fire Damage Restoration

12/13/2017 (Permalink)

Apartment Complex Fire

Smart Steps Toward St.Charles Fire Damage Restoration 

Fire damage to your St. Charles Illinois home or office is devastating, but you should not wait to take steps towards restoring your property. Thanks to your fire alarm system, everyone got out of the building, but now you have to deal with your burned and heat-damaged possessions. When the flames are gone, soot and smoke can continue to cause fire damage. This is why it is important to start restoration as soon as you can.

The First Step To Fire Restoration

You should make notes about what items are ruined or damaged and take photographs too. You’ll be contacting your insurance company and a restoration contractor, so you want to be sure about your circumstances. Misunderstandings are common, but if you have photos and notes, you’ll be in a better position to know the extent of the St. Charles Fire IL, and what needs to be restored or replaced. This should be done within hours after the fire is extinguished.

Once you have a clear picture of the damage, call your insurance company. Hopefully, you can do this the next day. It is important to call them as soon as possible, so they will send an insurance adjustor to your home or office quickly. 

Call SERVPRO St.Charles/Geneva/batavia Reputable Fire Damage Restoration Experts

When searching for a local cleaning and restoration contractor, make sure they are Institution of Inspection, Cleaning and Restoration Certification (IICRC) certified. These professionals have been trained in the latest restoration technology and have health and safety certification. They will have experience in a wide range of fire damage St. Charles IL, restoration projects. You should also ask for proof or the proper licenses and insurance. 

You may be able to locate a restoration contractor who also does reconstruction. This will save you a lot of time and money. They will first board up your home or office so vandals or thieves cannot enter. They will also work directly with your insurance company to create a restoration plan that will return your property to its pre-fire condition. They’ll inform your adjustor about the items that can be cleaned and restored and the ones that need to be replaced. Your restoration contractor should also be able to safely store some of your possessions during recovery. 

Fire damage includes much more than burning. There can also be extensive water damage St. Charles/Geneva/Batavia when the fire department puts out the fire as well as smoke damage that can go into every part of the house including places that were untouched by the fire.

Let SERVPRO the Professionals Handle It

You may be tempted to get the restoration process started by cleaning things yourself. This is not recommended because it may only make it worse. Some things to avoid are:

• Wiping walls, ceiling tiles or any absorbent material
• Reusing carpet and upholstery that have smoke damage
• Using any food item including canned goods that were exposed to heat and smoke
• Turning on your computer, TV, or electrical appliances before they have been professionally cleaned

The restoration process after a fire can be stressful, but if you have a certified professional handling your insurance company and the construction, there is a good chance you’ll have a full recovery.

What to do While Waiting for the Fire Damage Restoration Company

7/25/2017 (Permalink)

What to do While Waiting for the Fire Damage Restoration Company

When a fire has left your home in ruins, knowing what to do until a professional fire restoration company arrives to clean things up can make a tremendous impact on the overall loss you sustain. Fire damage restoration adds a bit of assurance to an uncertain situation, but fire cleanup is always the first step. Smoke damage and soot damage are two of the unseen dangers lurking after a fire. Both soot damage and smoke damage can have a massive impact. But, how can you avoid smoke damage and soot damage? What do you do to minimize the dangers left behind after a fire has devastated your home? The following tips make it easier to restore your home after a fire, before the professionals arrive on the scene.

Is it Safe to Go Inside?

Your safety -and that of family and friends -is of great significance after a fire. Do not return inside the home until given the green light to do so by the fire company. The smoke smell is one danger left behind after a fire, but there's a variety of additional risks of returning inside the house after a fire in home. Fire damage restoration saves the day!

Board Up the House

You should board up the house after a fire, if the fire department doesn't handle this task. You can use large, sturdy boards for the board up. When the house is boarded, you prevent intruders from coming inside, but also gain additional benefits such as minimizing fire damage and injuries when you board up.

Choose the Best Restoration Company

Fire damage restoration companies are a dime a dozen, but you shouldn't hire the first restoration company that comes your way for a fire in home or fire in business. Instead, choose a trustworthy, reputable restoration company who will exceed expectations. After a fire in home, the last thing you want to do is deal with a company lacking professionalism or who cares about making money and nothing more. Choose an experienced, certified company with a good reputation, free estimates and competitive pricing. Residential and commercial fire damage professionals who care about your needs are out there waiting for you to find them.

What About a Fire in Business?

A fire in business is just as scary as a fire in home and should be handled with the same care and attention. If you are a business owner dealing with a fire in business, ensure that you do not let employees inside the building until it is safe to do so. Salvage any items that are safe to handle, and hire a professional fire cleanup crew to clean the mess that is left behind. The smoke smell is easy-to remove from many items in your business, so don't allow the smoke smell prevent you from grabbing items left behind. A fire in business may leave you unable to operate for a few days, but the assurance offered when you hire a commercial fire damage company puts thins back into perspective. Commercial fire damage is no match for the experts at a fire cleanup company. A commercial fire damage company charges minimal fees for thorough fire cleanup, saving you time, headache and hassle. Find the right commercial fire damage restoration company for confidence and peace of mind.

Points to Ponder After Fire Damage

Although you want to save as much as possible after fire damage, some things may have sustained damage due to the fire and shouldn't be salvaged. Canned goods, beverages, and frozen foods are items that you should toss after a fire. If electrical items were in the home, check with a professional before attempting to use the items again. When cleaning damaged clothes, choose a dry cleaner specializing in fire damage to ensure the smoke smell, soot damage, and smoke damage are all removed from the items. Change the HVAC filters in your heating and cooling unit, and ensure that you limit movement in the home to avoid the spread of soot and other particles left behind from the fire.
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Immediate Fire Damage Restoration Is Necessary After a Fire In a Home

6/21/2017 (Permalink)

Immediate Fire Damage Restoration Is Necessary After a Fire In a Home

When a fire occurs in a building, a property owner might wonder what she needs to do to repair the damage quickly. A fire in a home can make it impossible for the residents to remain inside the building because of the dangerous smoke damage. The smoke smell can make someone feel nauseated because it will contain gases from melted plastics and burned fabrics, but the smoke damage can also make it difficult for someone with a respiratory problem to breathe. To eliminate the smoke smell in a building, a professional fire damage remediation company will have the industrial-strength ozone purification machines and circulating fans required to purify the air inside a home or business.

Contact a Professional Fire Cleanup Team After a Fire In a Business

Contacting a professional fire cleanup team after a fire in a business or home is essential because they understand how to perform fire damage restoration according to the recommended standards. The goal of a professional fire cleanup is to have a building restored to its previous condition. Depending on the extent of a fire in a home or business, this process can require only a few hours, or it might require several weeks to repair all of the building’s problems. If a building has extensive damage such as a hole in the roof or siding, then the fire damage restoration technicians can cover the holes with waterproof tarps.

Commercial Fire Damage Repairs Are More Complex

Commercial fire damage repairs require expertise because a business’s building is larger, and the structure may contain more items that were damaged by smoke, water or soot. For commercial fire damage, the team of technicians may need to remove an assortment of goods that were burned by the flames. Some of these goods might include the products that were in a retail establishment, including buckets of combustible paint or cleansers. Alternatively, a medical facility might require fire damage restoration, and this type of building may contain sensitive equipment or volatile medications that are dangerous for a remediation team to handle.

A Remediation Team Uses Specialized Techniques While Performing Repairs

In addition to eliminating a smoke smell after a fire in a business or home, it is essential to have the soot damage repaired as soon as possible. Smoke damage and soot damage require different types of fire damage repairs. Soot is a combination of greasy creosote and other substances that will coat surfaces such as floor tiles, light fixtures and drywall. Removing soot damage is an important part of fire damage cleanups because this greasy substance is dangerous. Soot can contain chemicals that are carcinogenic, and the fire damage restoration team must wear protective gear such as suits, gloves and goggles. Not only does a fire damage team need to use caution while removing soot damage to avoid contact with their skin, but also, the substance is dangerous for them to breathe.

A Fire In a Business Causes Extensive Water, Soot and Smoke Damage

After commercial fire damage occurs, the building may also have a lot of moisture problems because businesses are typically equipped with fire sprinklers that will spill hundreds of gallons of water. For a fire in a home or business, there is often moisture damage in addition to fire damage because the firefighters douse the flames with highly pressurized water. A fire damage remediation team will have an assortment of water extraction devices to suction the water from surfaces along with removing any soot damage. It is important for a professional fire cleanup to begin as soon as possible to remove the smoke smell from the building to keep the odor from seeping into more materials.
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Not All Is Lost In A Fire Loss

4/28/2017 (Permalink)

Not All Is Lost In A Fire Loss

A fire in home, fire in business or commercial fire damage can be a traumatic experience for any homeowner. When one experiences a fire in home, fire in business or commercial fire damage, it is pertinent to keep your composure and take all of the necessary steps to ensure that the life of you and other people are safe. In the aftermath of a fire, fire restoration services can assist in getting rid of the damage in your home. Companies that offer fire cleanup provide you with all of the services needed to restore your home.

After one experiences a fire damage from a fire in home, a fire in business or commercial fire damage, it is important to contact a fire restoration company immediately. By scheduling fire restoration services right away, you have the ability to minimize the losses, smoke damage, soot damage and the time needed for fire cleanup. You are also preventing a decline in air quality. The air quality deteriorates immediately after a fire. With better air quality, you are able to complete fire cleanup sooner. To begin the restoration process, a representative will ask a host of questions pertaining to the fire, smoke damage, soot damage, and fire loss. Fire loss refers to the items lost during a fire in home, fire in business or commercial fire damage.

When the fire restoration company arrives at your home, they will begin the process by assessing the severity of the fire damage, smoke damage, soot damage, and fire loss. After the fire restoration company has completed their assessment, they will initiate the restoration process by removing smoke damage. The air quality is directly tied to smoke damage and soot damage. Thus, when the smoke damage is eliminated, the air quality improves. Due to smoke odors lingering long after fire damage, it is important to remove smoke damage first.

Otherwise, it will make the fire loss more profuse and fire cleanup more of a hassle. During the initial phase of the restoration process, your home’s windows may be boarded. This is done to prevent additional damage from occurring. They may also place tarps on damaged roofs. The company will cautiously inspect to determine the severity of the fire loss, smoke damage, and soot damage. This gives the company the ability to develop a fire cleanup strategy.

The final phase of fire restoration is fire cleanup. The fire restoration company is trained to restore fire damage in a fire in home, a fire in business or commercial fire damage. After the fire cleanup finished, your home should be as good as new. Do not hesitate to schedule fire damage restoration services right away. Restoration is the final step and it may vary depending of the severity of the fire. Restoration typically involves repairs such as replacing drywall, painting, and installing new carpet. In severe cases, it may involve major repairs such as the replacement of multiple areas or rooms in a home or a business. Visit for more information on fire damage.

3 Great Tips for Taking Care of Fire Damage

4/28/2017 (Permalink)

3 Great Tips for Taking Care of Fire Damage

Fire in business or fire in home can be an experience that most people will never forget. Watching a home or facility burn can be a very hopeless feeling when nothing really can be done until the fire department shows up to the site. After the fire is over, however, the next job begins. One in specific is getting things cleaned up so that everything can return to normal again. Based on the severity of the fire loss, soot damage, smoke damage and air quality issues experienced, the fire cleanup process can take a few days, several weeks or even months. So, it is very important for people to start their fire loss, soot damage, smoke damage and air quality cleanup solutions
right away. With this in mind, here are a few basic tips that people can use to get started with their fire damage restoration efforts.

Tip #1 – Find Housing for the Family and Addressing fire loss, soot damage, smoke damage and air quality problems

Fire loss, soot damage, smoke damage, and air quality problems in the fire in home and fire in business facility can be a very unnerving issue for all involved. So, one of the first things is to make sure everyone remains safe and secure during these times. Even though most people may be tempted to entire the site to see what they can do recover, it is best to proceed with care. Also, because no one may be able to enter the home until these are secure, the owner should make sure the family in a fire home situation has a place to stay for night until other arrangements have been made. (i.e. family member, friend, hotel etc.) Either way, finding a place to reside is one of the basic keys in making sure the fire loss, soot damage, smoke damage and air quality projects are planned accordingly and with ease.

Tip #2 - Contact a Commercial Fire Damage Service and Fire Cleanup Agency to Restore the Building or Facility back to new

When everyone involved in the fire has been settled in properly, another essential step in any fire damage restoration process is hiring a Commercial Fire Damage Restoration Company representative to supply the needs and requirements of a Commercial fire damage project. A commercial fire damage services can provide a number of essential needs including making an assessment of every thing that must be done to restore the burnt facility to its original state. The fire in home and fire in business services needs may vary based on its needs so it is best for the specialists to accesses and identify the commercial fire damage and the fire in home and fire in business prior to making a decision to buy.

Tip #3 - Fire in home and fire in business and Fire Damage and Fire Cleanup Procedures

Implementing the right kind of Fire cleanup procedures can be a challenge. Even for the most creditable and reputable Fire Damage and Fire Cleanup companies. So, it is very important that people do their homework first to see what will need to be accomplished in the interim. Some of the plans that the company implements can be a little difficult and daunting at times. Therefore, people can see what they can be do to alleviate all of the smoke damage in order for it to be a successful way to remove any of the fire damage that has already been done. Visit for more information on fire damage.

What is Fire Loss Restoration?

3/30/2017 (Permalink)

What is Fire Loss Restoration?

Experiencing a fire loss causes stress on top of devastation. No one has to weather the situation alone though. While the insurance company helps settle the claim, call SERVPRO for help getting things back to normal. Whether fire damages a home or business due to arson, wildfire, or accidental fire, remediating the damage and restoring the structure and its contents takes time and a professional effort. The SERVPRO serving St. Charles and Batavia, Illinois can help address fire's destruction and its residual effects of smoke damage, soot damage, and water damage from fire supression efforts. Recovering from a fire loss consists of much more than gutting burned lumber and rebuilding. It extends to fire cleanup and abatement needs that address air quality issues, and mediate the potential development of mold and mildew from water damage caused by fire suppression efforts.

First Steps

From the moment of the first flame, the home or business owner mitigates damage by taking the right steps in the right order. Here's what to do.

    If present when fire breaks out, evacuate the premises. Do not try to save any items. Focus on getting safely out of the structure and away from the fire.
    Once at a safe distance, call 911 for fire suppression help. Also, request medical assistance, if needed.
    Call the insurance company that covers the home or business to get things moving on the claim.
    An insurance agent will examine the damage once fire personnel declare the structure safe to enter. The insurance agent may ask the homeowner or business proprietor to tour the structure with them.
    Request an advance against the eventual claim to address emergency needs and/or living expenses.
    Discuss whether the policy covers restoration services. If it does, the agent will probably suggest the owner obtain estimates from a few companies.
    Remove salvageable items to an unaffected area before repairmen and restoration professionals begin work.

The post-fire cleaning, repair, and restoration process requires special training. DIY efforts are not recommended. While the insurance company processes the claim, the home or business owner can jump start the return to normal by having Illinois SERVPRO professionals address the various types of damage to return the home to a safe and livable condition, or the business to an appropriate public safety level.

Fire Damage

Damage from fire consists of more than burned lumber. It includes secondary effects. Damage from fire also includes damage caused in the course of fire suppression, such as holes in the walls and broken windows. Fire fighters aren't willfully destructive. They break windows to more safely enter a structure and to vent it. They knock holes into walls to ensure that a fire which seems suppressed doesn't continue burning in the wall's interior. Fire may destroy some items inside the structure, requiring replacement, while flames merely damage others that restoration can salvage. Removal and restoration of damaged items requires a cleaning and abatement professional while wall repairs and window replacement requires a general contractor.

Water Damage from Fire

Water damage also occurs during a fire due to the methods of fire suppression used. Water damage can rot items, and cause mold and mildew. More than an unsightly mess, mold and mildew also affect the air in the structure. Water damaged hardy board or particle board requires replacement. A general contractor can demolish affected walls and replace the wall sections. Mold and mildew abatement requires specially trained personnel and equipment, including drying fans and commercial chemical treatments.

Smoke Damage

Some items not in the main fire area may incur damage from smoke or soot which forms from the debris of burned items. It causes visible damage and affects the quality of the air. Areas or items commonly affected by this secondary damage include:


Proper cleaning of damaged items removes the debris. In some cases, an item can't be recovered or restored, requiring replacement. Call a cleaning and abatement professional to address this damage.

Air Quality

As mentioned, water damage can spawn mold and mildew problems that affect the quality of the air in the structure. Debris and soot damage wreak havoc not immediately visible, too. Debris and soot collect in air vents. Re-establishing residency or re-opening for business without professional abatement creates a risk of developing respiratory issues. Fire debris spread by an un-abated HVAC system may adversely affect those with health conditions like COPD or asthma. An HVAC professional should examine and clean the structure's air systems and vents before the structure is returned to regular use. SERVPRO even provides odor control technicians. Although a bad smell might not cause disease, it does cause discomfort. Technicians thoroughly clean and freshen affected areas and items re-creating pre-fire comfort levels.


As complicated and stressful as recovering from a fire loss in St. Charles and Batavia, IL sounds, SERVPRO can help. The team provides complete fire cleanup, remediation and recovery teams that can address the contracting, air issues, water damage, HVAC, and damage caused by fire and smoke. The IL team works to restore the structure and contents to normal while the insurance company works on the claim. Although some companies rush the process, SERVPRO puts a premium on restoration of items rather than replacement. Each SERVPRO is locally owned and operated. It understands the importance of mementos, memories, and making things work. SERVPRO quickly addresses the owner's needs. The team arrives quickly, ready to work, armed with the latest professional equipment, cleaners, and restorative chemicals. Every technician receives specialized training in their area. SERVPRO hires experienced personnel who have stellar remediation track records. The company's quick response helps reduce further damage and that translates to a reduction of costs incurred by the owner. Together, the home or business owner, SERVPRO, and the insurance company form an unbeatable team that can efficiently, quickly restore a property to a comfortable, safe state.

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Home Heating Fire Safety Tips

12/9/2016 (Permalink)

Heating with a fireplace

Temperatures are dropping in the tri-city area of St. Charles, Geneva, and Batavia, but home heater usage is rising –and so are the incidents of house fires! National studies and our professional fire damage restoration experience have shown that heating units are the number one cause of house fires during the winter months. Of course, there is no ideal time for a house fire, but in the holiday season, it seems especially bitter.

They say an ounce of prevention is worth a pound of cure, and we at St. Charles SERVPRO couldn’t agree more. Enjoy a safe holiday season in the warmth of your home with these home heating fire safety tips.


Check The Unit

At the beginning of the winter months, check your space heater, fireplace, or another heating device to make sure it is clean and in good working order. Heating units that have been in storage all year accumulate a thick layer of lint and dust that can block ventilation, potentially causing the unit to overheat and ignite. Older units can also have worn or frayed wiring.

Poorly maintained fireplaces and chimneys are also to blame for many household fires. Broken chimney flues, layers of soot, and flying embers are all causes of fire damage in St. Charles homes. Have a professional clean and inspect your fireplace and keep a fire extinguisher nearby.


The “3-Foot” Rule

Keep a 3-foot area around your home heating unit entirely clear. This true for flammable items such as furniture as well as for passers-by. Designate the 3-foot area as “walk-free” all the way around to avoid knocking over the unit or tripping over cords.


Watch Children

The 3-foot Rule should also be a kid-free zone. Do not allow children to sit or play near the heating unit. Also, never leave children unattended while the heating unit is in use.


Check Your Smoke Alarm

Test your smoke alarm at least once a month by pressing the test button and be sure to place them in areas where you use the heating unit. The National Fire Protection Agency (NFPA) also arecommends that you replace smoke alarms every 10 years.


Turn It Off Before Heading To Bed

Although it is tempting to keep household heaters, furnaces, and fireplaces on during the balmy nights, it’s safer to turn them off. The potential for fire damage and the risk of fatalities rises significantly with unattended heating sources.

The joys of chilly nights and holiday family gatherings at home can suddenly be cut short by a house fire. Whether it originates from a heater or another household source, we make your fire damaged home merry and bright again. We are on call 24 hours a day, 7 days a week –yes, even Christmas Day –ready to begin the smoke, water, and fire damage restoration in St. Charles and surrounding neighborhoods.

Explore our blog for more tips on how to keep your home smoke, water, mold, and fire damage-free. For additional information about our home and commercial fire damage restoration services, click on the fire damage tab on the menu above or call us at (630) 377-7062.


Fire Damage Recovery

12/9/2016 (Permalink)

House Fire

Never is the desire for an ordinary day stronger than the one day that everything is incredibly and heartbreakingly out of the ordinary –like when a fire devastates your home. We understand the urgency. SERVPRO has been coming to the aid of those needing fire damage restoration in St. Charles for some time. When SERVPRO first opened its doors in 1967, we made a pledge to our neighbors nationwide to be available day or night and to have the fastest response time.

Over 60 years later, St. Charles SERVPRO continues the legacy of dedicated customer service in the St. Charles, Geneva, and Batavia area. Although every situation is unique, there are some things that similar in every in fire and smoke damage restoration job.

The first is that the destruction does not stop with the extinguished flames. Corrosive residue like soot and ashes continue to etch, stain, and permanently warp anything it touches. Another thing to expect is that there will be other damages to address too. Besides the fire and smoke damage, there will also be much water damage –and wherever there is water damage, mold damage is sure to follow.

SERVPRO’s ability to remediate and restore your home quickly is another similarity you can expect. Below is an example of a typical timeline to fire damage recovery:

• Within one hour of your initial call, we will contact you to arrange an immediate service call

• Within four hours, we are at your home beginning the initial mitigation steps

• Within 8 hours of coming to your site, we will provide you with a verbal overview of the work that must be done to restore your fire-damaged home

We work alongside your insurance company, keeping open dialogue about the services we are providing, documenting your losses, and providing them with the necessary documentation. This keeps delays at a minimum, shortening the fire damage recovery timeline.

As soon as we get the all clear, your fire damage recovery team gets to work. You will notice that we concentrate most of our effort on the clean up. This is because poorly done fire and water damage restoration will lead to having to do it again. That adds to the recovery timeline and could potentially cost more money.

Once we finish the cleanup, we focus our attention on the complete fire damage restoration of your home. Items that require a specialized environment are taken to the proper facilities, meanwhile, the ground crew continues their work at the site.

From the agents working with your insurance company to the SERVPRO technicians working in your home, SERVPRO’s response and work completion timeline is unmatched.

No matter the extent of the fire damage to your home, the faster we are on the job, the faster you are on your way to those wonderfully ordinary days. Keep our phone number on your cell and rest assured that our familiar bright green van is on it’s way to help within minutes of your call.

For a more detailed description of our smoke, fire, mold, and water damage restoration services, please explore our website. Alternatively, you can give us a call. St. Charles SERVPRO customer service agents are always happy to assist.